Service and Repair

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Service and Repair

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• Microscopes
• Refractometers
• Calibration Service for Atago Refractometers
• Mail In Service
• Instrument Repair Form***
• Proper Packaging
• Ship to address
• Microscope Service Loaners
• Lamps

Charter Member of "Service Associates International"

Microscopes

National Microscope Exchange provides quality support and service for all brands of microscopes. NME's service department works with optical, mechanical and electronic repair. We are an authorized Service Depot for Olympus, Nikon and VanGuard microscopes.

We have different types of microscope service available:

Preventative Maintenance Inspection
• Inspect unit
• Disassemble major components
• Clean optics and mechanics
• Lubricate
• Inspect electrical illuminator
• Reassemble
• Align optics and illumination
• Test all components for proper operation

Minor Overhaul
• Perform preventative maintenance inspection
• Replace all parts required (with approval)

Major Overhaul
• Disassemble instrument completely
• Inspect all mechanical and bearing systems
• Optical components and electrical illuminator
• Replace all parts as required (with approval)
• Reassemble instrument and align all mechanical and optical components
• Test all components for proper operation

Atago Refractometers, Polarimeters and Conductivity Meters

NME has been the exclusive nationally Authorized Factory Service depot for Atago Co. Ltd., a full line manufacturer of refractometers, salinity meters and polarimeters for 25 years.

All of our technical training is held at the Atago Manufacturing Plant in the cities of Tokyo and Yorii, Japan.

We offer full line preventative maintenance service and repair of Atago Brand instruments.

Full traceable calibration available for all Atago Brand refractometers with complete traceability to International Standards.

If you have any questions please do not hesitate to contact us.

Please call or contact us to see if we have a Technical Repair Specialist in your area to handle your microscope service requirements.

Mail In Service

NME's In-house Service Department provides:

A "state of the art" repair facility

Fast turn around time

Loaners (when available)

Please call or contact us for more information

See Proper Packaging for shipping instructions

Minimum repair charges shall appy

Warranty Repairs:

All instruments received for repair are subject to a possible inspection fee. If the unit is inspected, under warranty, and the unit is found to be in good working order or the problem is not covered under the conditions of the manufacturer's warranty, the customer will be responsible for any inspection fees and/or repair costs (labor, parts and materials).

***Instrument Repair Form

Click on the Repair Form button below to get the form in pdf format.

You will need Adobe Acrobat Reader to get this form. If you Do not have Acrobat Reader
please click on the Adobe Button below. It will take you to the Adobe site to download
Acrobat Reader for free. pdf files take some time to download. Please be patient.

Instrument MUST be cleaned and/or decontaminated before shipping or there will be an additional charge to do so.

Proper Packaging

It is extremely important to properly package your microscopes & refractometers before shipping them! Improper packaging will result in damaged or destroyed instruments.

We recommend the following procedures:

For Microscopes

Print and complete the Instrument Repair Form and include this form with your instrument

Place the microscope in a plastic bag
Remove as much air as you can
Seal it to prevent packing material from getting to the microscope
Surround the instrument with at least six inches of packing material on all six sides including the top and bottom. THIS IS EXTREMELY IMPORTANT!
We recommend double boxing the unit for extra protection, leaving three inches of packing material between the boxes on all 6 sides
Insure the package for it's value. If you are not sure of it's value
please contact us and we will help you

For Refractometers

Print and complete the Instrument Repair Form and include this form with your instrument

Use your original packing box and material if you have it. If not place the refractometer in a plastic bag
Remove as much air as you can
Seal it to prevent packing material from getting to the instrument
Surround the instrument with at least 4-6 inches of packing material on all six sides including the top and bottom. THIS IS EXTREMELY IMPORTANT!

Insure the package for it's value. If you are not sure of it's value
please contact us and we will help you
If you are sending one of the larger digital instruments:

Double box the unit for extra protection

Leave three inches of packing material between the boxes on all six sides

If you are shipping a Polarimeter or a DD 7 please call or contact us for specific packing instructions otherwise the instrument could be badly damaged in shipping.

Insure the package for it's value. If you are not sure of it's value
please contact us and we will help you

For Polarimeters
Print and complete the Instrument Repair Form and include this form with your instrument

THIS FOLLOWING IS VERY IMPORTANT!

Install the "shipping screw" in the proper place before shipping. If you do not have or know what this is please contact us BEFORE shipping you polarimeter. This "shipping screw" must be installed or major damage may happen during shipping of your instrument. Contact us for any additional information on this procedure.

Ship to

National Microscope Exchange, Inc.
11405 West Lake Joy Drive N.E.
Carnation, WA 98014
(800) 851-7635

NOTE: Instrument must be accompanied with a completed REPAIR FORM and you must have an RMA NUMBER assigned to it or it may not be accepted. Contact NME office to obtain an RMA NUMBER.

Instrument MUST be cleaned and/or decontaminated before shipping or there will be an additional charge to do so.

We will contact you with a bid before any repairs or service are performed on the instrument. If you have any questions about packaging instructions please call or contact us

Microscope Service Loaners

If your microscope needs to be sent into NME's Service Department we offer loaner microscopes. There is a fee to cover the costs of shipping and inspecting and cleaning the loaner when it is returned to us.

If you have an interest is this program please let our customer service representative know when you are making arrangements to have your microscope sent in.

Lamps

We are not a lamp company but we will try and help you replace the lamp you need.

The lamp pictures below are strictly for reference only. They are on this page to help you identify the proper configuration of the lamp you might need to order.

Please refer to the figure number when describing your lamp. Many lamps look alike but they may have different voltages and wattages.

Please know the make and model of your microscope or the voltage and wattage of the lamp before contacting us as it will make it much easier to identify which lamp(s) you need. Once you have indentified the style of lamp contact us with the information.

Keep you old lamp for indentification purposes. There should be information printed on the glass or metal part of the lamp.